Please go to your CONTROL PANEL and select to remove all your old versions of Java. If you have Vista, select PROGRAMS AND FEATURES to remove any software.

 Then make sure you have the latest java installed from here:

http://www.java.com/en/download/installed.jsp

 Then under Tools/Internet Options advanced, make sure all Microsoft java is unchecked:

 Also, make sure you have added our web site to trusted sites list:

http://www.taxsoftware.com/security_configuration.htm

Then go back and see if you can see the start web page now:

http://www.taxsoftware.com/start.html

Make sure you answer YES to accept our digital ID when you get the start web page. The start web page will not show up unless you answer YES.

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